826. It was 9 a.m. Herb was in an all‐day class on Lenox Avenue near the Apollo Theater in Harlem. The topic was customer service. The instructor introduced herself and threw in a few personal facts, such as she had two teen sons who were a handful. She handed out the day's agenda to the adult students, and asked them to introduce themselves. She added, "Share a fun fact about yourself if you have one, please." His classmates' fun facts, such as "I like to knit," were putting Herb to sleep. When it was his turn, he said, "My fun fact is that I have ten toes." A classmate said, "What's 'fun fact' about that? Everyone has ten toes." Herb said, "Six on one foot and four on the other?" Everyone groaned in revulsion. Herb placed a loafered foot on a chair. "Anyone want to see?" he asked. Everyone groaned again. 4.1